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Contact

Questions about Duo Growly, your family's data, or your account? Reach our team by email - we read every message.

Direct line

Email our support team

One inbox for every topic below. We aim to reply within a few business days.

Support emailteam@duogrowly.com
Send email

Typical response within 2-3 business days

Choose a topic

What can we help with?

Tap a card to open your email app with a helpful subject line already filled in.

  • App & accountSign-in, missions, rewards, or something not working as expected.
  • Privacy & child safetyData requests, consent questions, or concerns about your child's account.
  • Billing & plansSubscriptions, invoices, or upgrading your family plan.
  • Feedback & ideasTell us what would make Duo Growly better for your family.

Include this in your message

A little context helps us resolve your request faster - without sharing sensitive details you do not need to send.

  • The email address on your parent account
  • A short summary of what you need help with
  • Your child's first name (if the issue is about their profile)
  • Screenshots only if something looks broken - never passwords

You might also need

  • Help CentreGuides for parents and kids
  • Legal & PrivacyPolicies and official notices
  • Privacy PolicyHow we handle your data
  • Cookie settingsManage preferences

Company

Transportation Me Pty Ltd

Duogrowly - family missions & rewards